GUORUI MEDICAL / Service journey example
CAR-T international referral case
From remote consultation to follow-up at home
Adapted from the supplied case document, which draws on a publicly reported case to illustrate services Guorui could coordinate. It does not establish that Guorui managed this patient's referral.
One journey. Connected teams.
The document describes an overseas patient with multiple myeloma who consulted remotely, travelled to Shanghai for hospital assessment and T-cell collection, and later returned for inpatient treatment and CAR-T infusion, followed by overseas follow-up. Treatment eligibility, travel between visits and timing depend on the hospital's assessment of the individual patient.
Seven stages of continuous coordination.
Patient authorization comes first. Each step follows the hospital's formal advice.
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Initial enquiry and authorization
Clarify the patient's needs, previous care, preferred language and local doctor's contact details. Explain the service scope and use of records, and obtain authorization before collecting or sharing them. Initial enquiries cannot establish eligibility or guarantee outcomes.
Example deliverablesService scope and personal-information authorization record
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Records and medical translation
Organize records, reports and imaging as requested by the hospital, create a file index and coordinate translation. Flag unclear information for confirmation and submit the patient-confirmed version. The hospital determines whether more information is needed.
Example deliverablesFile index, translations and missing-document checklist
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Remote referral consultation
Coordinate schedules for the patient, the Chinese medical team and the local doctor, arrange interpretation and collect questions. Doctors provide clinical assessment, risk explanations and advice; coordinators record administrative next steps.
Example deliverablesAppointment confirmation, patient questions and follow-up tasks
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Hospital assessment and travel
After the hospital confirms an appointment, coordinate arrival instructions, transport, accommodation and language support. Relay formal hospital feedback and outstanding cost questions. Update travel when plans change and distinguish hospital, coordination and travel charges.
Example deliverablesHospital feedback, cost questions, itinerary and arrival instructions
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Between collection and the next visit
Coordinate departure and a further visit only according to the hospital's formal arrangements, and confirm contact details for the patient and local team. The hospital decides whether travel home is appropriate, any monitoring required and when to return.
Example deliverablesConfirmed hospital arrangements, contacts and revised itinerary
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Support during admission
Provide interpretation, family communication and practical assistance. The hospital handles infusion, monitoring and adverse reactions. Report fever or other concerns immediately to the treating team; emergencies outside hospital require local emergency services.
Example deliverablesContact records, family updates, medical-issue handovers, insurance and billing liaison
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Discharge and overseas follow-up
Help check discharge documents, follow-up appointments and emergency contacts, and arrange translations as needed. With patient authorization, relay formal hospital records to the overseas team. Medical teams remain responsible for tests, treatment changes and rehabilitation decisions.
Example deliverablesTranslated discharge documents, local team contacts and follow-up checklist
Further support according to your needs
Rehabilitation after discharge
Arrange rehabilitation assessment and care in China, with medical liaison, administrative and billing support.
Health management
Premium check-ups, dental appointments, accompaniment and traditional Chinese medicine services when requested.
International medical transfer support
Coordinate medical transport and emergency/transfer systems in both countries. Qualified medical teams handle clinical accompaniment, emergency care and fitness-to-transfer decisions.
Customized practical services
Transport in China, travel bookings and optional medical tourism adapted to health and individual needs.
Clear roles. Informed communication.
Clinical decisions belong to medical teams
Eligibility, test interpretation, treatment, adverse-reaction management, discharge and follow-up plans are medical responsibilities.
Each patient's pathway differs
Collection, departure, return visits and infusion in this case do not establish a standard pathway or guarantee outcomes.
Sharing records requires authorization
Explain recipients and purposes, retain version and transfer records, and keep identities and medical records private.
Confirm costs and travel conditions
Estimates are not final bills. Visa assistance follows applicable rules; optional sightseeing must respect treatment and rest needs.