GUORUI MEDICAL / Your service journey
Your service journey
Twelve coordination steps, from records to continuing care at home.
International medical services commonly use English. Please specify other language needs during consultation. Arrangements depend on hospital assessment, admission confirmation and your needs.
- 01
Collect records and medical information
With authorization, organize diagnoses, tests, treatment records and main needs.
- 02
Translate medical records
Coordinate professional medical translation, version checks and open questions.
- 03
Online referral consultation
Clarify goals, location, timing and language needs for care in China.
- 04
Suggest and match institutions / specialties
Connect hospitals, specialties and experts; clinical decisions belong to doctors.
- 05
Arrange a hospital online consultation
Coordinate the hospital and patient, with local-doctor participation and interpretation as needed.
- 06
Discuss and confirm costs
Explain hospital, coordination and third-party costs separately, including outstanding questions.
- 07
Plan travel and practical support
After appointment confirmation, coordinate visa documents, transport, accommodation and arrival instructions.
- 08
Accompaniment and interpretation during care
Coordinate outpatient, inpatient, surgery and MDT schedules with language support.
- 09
Billing and insurance coordination
Support bill discussions, payment arrangements and insurance liaison; confirm eligibility separately.
- 10
Translate post-treatment documents
Organize discharge records and arrange translations into a language the patient understands.
- 11
Follow-up and continuing care
With authorization, connect the home-country medical team and maintain follow-up communication.
- 12
Rehabilitation when needed
Coordinate rehabilitation assessment and services according to medical advice and functional goals.
Service journey example
CAR-T international referral case
Follow the coordination journey from remote consultation to follow-up at home.